Using Email Effectively

Training for more Effective Email Communication

 

Using email effectively can save you valuable time and be a very effective means of communication. Many times however, email as a communication tool, is overused or misused and unfortunately, this is having an increasingly negative effect on people and their productivity within organisations.

Partly obscured man typing on a LaptopUsing Email Effectively is a short and punchy training program designed to help organisations develop an email culture where effective email communication is the norm.

Unfortunately, many organisations are drowning in a sea of ineffective email communication, in part, because people simply don’t understand how to use email effectively. Consider the following:

 

  • Too often, an email is sent when a simple phone call or a personal visit might have sufficed.
  • Or an email is sent with very unclear or confusing subject lines.
  • Or perhaps people are overusing CC (Carbon Copy) or even the Reply All functions.

 

The result? Poor communication, lack of clarity or even diluted accountability for actions and of course, over-crowded In-boxes.

 

Our Using Email Effectively training can help your organisation or your team use email as a more effective communication tool. Learn to write more effective emails that get the desired response more often.

Features

  • Comprehensive Training Manual
  • 4 Weeks of Email Coaching/Follow Up

 

Program Outline

When to Email and when not to Email

To send or not to send, that is the question.  In fact it is the first question you should ask. Developing some understanding as to when and when not to use email is the first step to beginning to change the culture in your organisation. We explore when email is the right communication tool to use and when are other options might be more effective?

 

Writing Effective Emails

Once you decide to send an email, then you want to be concerned about:

  • Brevity – when writing your email
  • Email writing format
  • Writing emails with the end in mind
  • Writing effective Subject Headings
  • Email Subject Heading Codes
  • When to CC or BCC
  • Sending Attachments with emails
  • STOP – before you send your email
  • And more…

 

Responding to Emails

  • Responding timely to emails
  • Replying when angry
  • Managing expectations of others with email

 

Using Outlook/Lotus Notes Tools

Both MS Outlook and Lotus Notes have features that can help you send and write more effective emails.

  • Spell Checking your email
  • Read and Delivery Receipts
  • Send Options you have with emails

 

Key Outcomes

Our Productivity with Email program has been especially designed to run In-house for organisations who:

  • Want to see a change in their culture around how email is actually used
  • Wish to reduce the amount of email traffic within their organisations
  • Wish to see staff communicate more effectively when using email
  • Are looking to see increased productivity and reliability around how emails are used

 

Contact us to discuss this program in more detail. Call 02 6056 8887 or email Geoff Prior

 

We have offices in Albury Wodonga, Melbourne and Perth but can travel anywhere within Australia to deliver this program.