Contract Management Training

The Contract Management Workshop is designed to be a practical view of how to secure services or products from a 3rd party and manage the delivery of them through to a successful conclusion.

It will start with a clear definition of what it is that you need in the form of a business definition/justification/case. This will form the baseline of your requirements and will allow you to develop the required engagement documentation and seek a proposal from 3rd parties, evaluating and selecting the preferred supplier and initiating their services.

Monitor and manage the delivery from the supplier through to the conclusion of their contracted services. Finally if something goes wrong or is unexpected, some guidance for what you can do.

Workshop Outline

Before you start

• What is the contract lifecycle?
• What will you need before you start?
• Internal and external contract implications

What do you want?

• What are your options?
• The business definition, business justification or business case
• Have a plan
• Your requirements – how do you write them up?
• Partitioning the work – the risk and reward syndrome

Get out there

• Test the market
• Test your requirements
• Go to tender
• Review the tenders
• Tender presentations
• Select the preferred supplier
• Sign them up

Contract Management

• Relationship and communications management
• Monitor their delivery
• Control their delivery
• Acceptance of their delivery
• Dealing with exceptions, problems and changes

Workshop objectives

The workshop aims to provide participants with a framework for managing and negotiating with contractors (such as strategic long term contracting partners or Facilities Management contractors).

At the end of this workshop, attendees will be able to:

• Assess the benefits and limitations of various models of contractor management
• Balance risks and rewards of contractor management Understand the respective roles of the client and the service provider
• Understand the keys to success in managing contractors
• Understand the elements of Performance Management and Performance Review as they relate to contractors
• Understand the impact of the use of contractors in team effectiveness and change management initiatives

Train your people in how to better manage your Contracts and Contractors